Over 50% of SMBs Consider Changing Telecom Operators to Cope with Post-Epidemic Challenges

According to the Cargo and Phase 5 survey, 54% of SMBs are considering switching their Internet and telecommunications service providers(ISP) to overcome the long-term effects of COVID-19 on their businesses.

Specifically, the survey pointed out that as SMBs increasingly shift to remote labor, online shopping, and global coverage, their dependence on ISP has become more important than ever. When these SMBs feel that they have not obtained a solution that meets their needs, they prefer to change suppliers.

Taiwan IDC, Varidata found that when selecting service providers, brand credibility and cost are the most important factors. In order to help achieve success and development in these uncertain periods, Varidata Limited has cooperated with many Tier 1 telecom operators around the world to gather multiple network connection resources, aiming at the stable acceleration of enterprise business, to ensure that the business is online without interruption, and obtain continuous income.

It is worth noting that SMBs are increasingly relying on telecom service providers to provide ‘anti-interference’ solutions, such as equipping employees with the ability to work anytime and anywhere, providing online services for their products for the first time, and expanding their scope of services. Moreover, the survey found that SMBs’ perception of buying the cheapest Internet and telecommunications products is inaccurate. On the contrary, they chose the best affordable products and solutions that provide the best value.

In addition, 65% of respondents wanted more bundled services, including Internet, mobile, security and unified communications. Another 22% expected to pay more for Internet and telecommunications services in the next 12 months.