{"id":31722,"date":"2026-04-17T15:54:39","date_gmt":"2026-04-17T07:54:39","guid":{"rendered":"https:\/\/www.varidata.com\/uncategorized-zh-cn\/stable-live-streaming-sla-metrics-and-sla-selection\/"},"modified":"2026-04-17T16:01:24","modified_gmt":"2026-04-17T08:01:24","slug":"stable-live-streaming-sla-metrics-and-sla-selection","status":"publish","type":"post","link":"https:\/\/www.varidata.com\/zh-cn\/blog\/stable-live-streaming-sla-metrics-and-sla-selection\/","title":{"rendered":"\u7a33\u5b9a\u76f4\u64ad\uff1aSLA \u91cf\u5316\u6807\u51c6\u4e0e\u9009\u62e9\u8981\u70b9"},"content":{"rendered":"<style>\n    table, th, td {\n        border: 1px solid black;\n        border-collapse: collapse;\n    }\n<\/style>\n<p>\u4f60\u4f9d\u9760<a target=\"_blank\" href=\"https:\/\/www.varidata.com\/zh-cn\/blog\/how-to-use-hong-kong-servers-for-reliable-live-streaming\/\">\u7a33\u5b9a\u76f4\u64ad<\/a>\u548c\u53ef\u9760\u7684<a target=\"_self\" href=\"https:\/\/www.varidata.com\/zh-cn\/server\/tokyo\/cn2\/\">\u65e5\u672c\u670d\u52a1\u5668\u79df\u7528<\/a>\uff0c\u4e3a\u6bcf\u4e00\u4f4d\u7528\u6237\u63d0\u4f9b\u6d41\u7545\u7684\u4f53\u9a8c\u3002SLA\uff08Service Level Agreement\uff0c\u670d\u52a1\u7b49\u7ea7\u534f\u8bae\uff09\u5b9a\u4e49\u4e86\u4f60\u5bf9\u76f4\u64ad\u670d\u52a1\u5546\u7684\u671f\u671b\u6807\u51c6\u3002\u5f53\u4f60\u5bf9 SLA \u8fdb\u884c\u91cf\u5316\u65f6\uff0c\u4f60\u4f1a\u4e3a\u53ef\u9760\u6027\u3001\u7528\u6237\u6ee1\u610f\u5ea6\u4ee5\u53ca\u6574\u4f53\u76f4\u64ad\u8d28\u91cf\u8bbe\u5b9a\u53ef\u5ea6\u91cf\u7684\u76ee\u6807\u3002\u8fd9\u79cd\u6e05\u6670\u5ea6\u53ef\u4ee5\u6539\u5584\u7528\u6237\u4f53\u9a8c\uff0c\u5e76\u786e\u4fdd\u4f60\u53ef\u4ee5\u4fe1\u4efb\u76f4\u64ad\u5e73\u53f0\u6ee1\u8db3\u4f60\u7684\u9700\u6c42\u3002SLI\uff08Service Level Indicator\uff0c\u670d\u52a1\u7b49\u7ea7\u6307\u6807\uff09\u5219\u8ba9\u4f60\u80fd\u591f\u8861\u91cf\u670d\u52a1\u5546\u5c65\u884c\u8fd9\u4e9b\u627f\u8bfa\u7684\u7a0b\u5ea6\u3002\u8bf8\u5982\u201c\u4e94\u4e2a 9\uff08five 9s\uff09\u201d\u8fd9\u6837\u7684\u884c\u4e1a\u6807\u51c6\uff0c\u53ef\u4ee5\u5e2e\u52a9\u4f60\u5728\u7a33\u5b9a\u76f4\u64ad\u4e2d\uff0c\u5728\u53ef\u9760\u6027\u4e0e\u6210\u672c\u4e4b\u95f4\u505a\u51fa\u5408\u9002\u7684\u6743\u8861\u4e0e\u9009\u62e9\u3002<\/p>\n<div fullwidth=\"\" class=\"qc-default-table-wrapper \">\n<table style=\"min-width: 50px;\">\n<colgroup>\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\"><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u65b9\u9762<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u8bf4\u660e<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u53ef\u9760\u6027\u7b49\u7ea7<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u201c\u4e94\u4e2a 9\u201d\u6307 99.999% \u7684\u53ef\u7528\u6027\uff08\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\uff09\uff0c\u610f\u5473\u7740\u6781\u5c11\u7684\u505c\u673a\u65f6\u95f4\uff0c\u8fd9\u5bf9\u7528\u6237\u6ee1\u610f\u5ea6\u81f3\u5173\u91cd\u8981\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u6210\u672c\u5f71\u54cd<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5b9e\u73b0\u201c\u4e94\u4e2a 9\u201d\u7684\u6210\u672c\u975e\u5e38\u9ad8\uff1b\u6bcf\u589e\u52a0\u4e00\u4e2a\u201c9\u201d\uff0c\u6210\u672c\u90fd\u4f1a\u663e\u8457\u589e\u52a0\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u670d\u52a1\u5fc5\u8981\u6027<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5e76\u975e\u6240\u6709\u670d\u52a1\u90fd\u9700\u8981\u201c\u4e94\u4e2a 9\u201d\uff1b\u5bf9\u5927\u591a\u6570\u573a\u666f\u6765\u8bf4\uff0c\u4e09\u4e2a\u6216\u56db\u4e2a 9 \u5df2\u7ecf\u8db3\u591f\uff0c\u53ef\u4ee5\u8282\u7701\u8d44\u6e90\u3002<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2>\u8981\u70b9\u6982\u89c8<\/h2>\n<ul>\n<li>\n<p>\u5236\u5b9a\u6e05\u6670\u7684 SLA\uff0c\u4ee5\u4fbf\u5bf9\u76f4\u64ad\u8d28\u91cf\u3001\u53ef\u9760\u6027\u548c\u7528\u6237\u6ee1\u610f\u5ea6\u8bbe\u5b9a\u660e\u786e\u9884\u671f\u3002<\/p>\n<\/li>\n<li>\n<p>\u901a\u8fc7\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u3001\u5ef6\u8fdf\u7b49\u53ef\u91cf\u5316\u76ee\u6807\u6765\u8861\u91cf SLA\uff0c\u4fdd\u969c\u826f\u597d\u7684\u7528\u6237\u4f53\u9a8c\u3002<\/p>\n<\/li>\n<li>\n<p>\u9009\u62e9\u5408\u9002\u7684 SLA \u6307\u6807\uff0c\u5982\u53ef\u7528\u6027\u4e0e\u541e\u5410\u91cf\uff0c\u4ee5\u5339\u914d\u4f60\u7684\u76f4\u64ad\u9700\u6c42\u3002<\/p>\n<\/li>\n<li>\n<p>\u5b9a\u671f\u5ba1\u67e5\u5e76\u66f4\u65b0 SLA\uff0c\u4ee5\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u9700\u6c42\u5e76\u7ef4\u6301\u9ad8\u6027\u80fd\u3002<\/p>\n<\/li>\n<li>\n<p>\u4f7f\u7528\u76d1\u63a7\u5de5\u5177\u8ddf\u8e2a SLA \u5408\u89c4\u6027\uff0c\u5feb\u901f\u89e3\u51b3\u4efb\u4f55\u6027\u80fd\u95ee\u9898\u3002<\/p>\n<\/li>\n<\/ul>\n<h2>\u7a33\u5b9a\u76f4\u64ad\u7684 SLA \u6807\u51c6<\/h2>\n<h3>\u76f4\u64ad\u573a\u666f\u4e0b\u7684 SLA \u5b9a\u4e49<\/h3>\n<p>\u4f60\u4f9d\u8d56\u670d\u52a1\u7b49\u7ea7\u534f\u8bae\u6765\u4e3a\u76f4\u64ad\u8bbe\u5b9a\u660e\u786e\u7684\u6807\u51c6\u3002SLA \u63cf\u8ff0\u4e86\u4f60\u5bf9\u670d\u52a1\u5546\u7684\u671f\u671b\uff0c\u5305\u62ec\u53ef\u9760\u6027\u3001\u7528\u6237\u4f53\u9a8c\u548c\u670d\u52a1\u8d28\u91cf\u3002\u901a\u8fc7 SLA\uff0c\u4f60\u4f1a\u4e3a\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u3001\u901f\u5ea6\u548c\u7528\u6237\u6ee1\u610f\u5ea6\u8bbe\u5b9a\u53ef\u5ea6\u91cf\u7684\u76ee\u6807\u3002\u670d\u52a1\u7b49\u7ea7\u76ee\u6807\uff08SLO\uff09\u5e2e\u52a9\u4f60\u5c06\u8fd9\u4e9b\u76ee\u6807\u62c6\u5206\u4e3a\u5177\u4f53\u6307\u6807\u3002SLO \u901a\u5e38\u5305\u62ec\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u3001\u652f\u6301\u54cd\u5e94\u65f6\u95f4\u548c\u6545\u969c\u6062\u590d\u7a97\u53e3\u7b49\u6307\u6807\u3002\u4f60\u4f1a\u5728 SLA \u4e2d\u770b\u5230\u5ba2\u6237\u671f\u671b\uff0c\u4f8b\u5982\u6027\u80fd\u6307\u6807\u3001\u54cd\u5e94\u65f6\u95f4\u548c\u53ef\u7528\u6027\u3002\u670d\u52a1\u5546\u5219\u5229\u7528 SLO \u5c55\u793a\u4ed6\u4eec\u5982\u4f55\u63d0\u4f9b\u53ef\u9760\u7684\u76f4\u64ad\u670d\u52a1\u3002\u4f60\u901a\u5e38\u4f1a\u5728\u5408\u540c\u4e2d\u770b\u5230 SLA\uff0c\u5b83\u4eec\u4f1a\u660e\u786e\u5b9a\u4e49\u76f4\u64ad\u5e73\u53f0\u5fc5\u987b\u8fbe\u5230\u7684\u6700\u4f4e\u6807\u51c6\u3002<\/p>\n<p>\u4e0d\u540c\u5730\u533a\u5bf9\u76f4\u64ad SLA \u6709\u5404\u81ea\u7684\u8981\u6c42\u3002\u4f60\u53ef\u4ee5\u5728\u4e0b\u8868\u4e2d\u770b\u5230\u8fd9\u4e9b\u5dee\u5f02\uff1a<\/p>\n<div fullwidth=\"\" class=\"qc-default-table-wrapper \">\n<table style=\"min-width: 75px;\">\n<colgroup>\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\"><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u5730\u533a \/ \u5e02\u573a<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u76d1\u7ba1\u8981\u6c42<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u6311\u6218<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u7f8e\u56fd<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5b57\u5e55\u89c4\u5219\u3001CALM \u6cd5\u6848<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u6ee1\u8db3\u5e7f\u544a\u8868\u73b0\u6307\u6807\u53ca\u6295\u8bc9\u76f8\u5173\u8981\u6c42<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u6b27\u76df<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u672c\u5730\u5185\u5bb9\u5236\u4f5c\u914d\u989d<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u6210\u5458\u56fd\u4e4b\u95f4\u76d1\u7ba1\u89c4\u5b9a\u5dee\u5f02\u8f83\u5927<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u6fb3\u5927\u5229\u4e9a<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u672c\u5730\u5185\u5bb9\u5360\u6bd4\u4f4e\u4e8e 5% \u65f6\u9700\u589e\u52a0\u672c\u5730\u5185\u5bb9\u6295\u8d44<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u9075\u5b88\u672c\u5730\u5185\u5bb9\u76f8\u5173\u89c4\u5b9a<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5370\u5ea6<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5185\u5bb9\u5ba1\u67e5\u65b9\u9762\u7684\u6cd5\u89c4<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u9700\u4e25\u683c\u76d1\u63a7\u5185\u5bb9\u4ee5\u7b26\u5408\u56fd\u5bb6\u6cd5\u5f8b<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h3>SLA \u91cf\u5316\u7684\u91cd\u8981\u6027<\/h3>\n<p>\u4f60\u9700\u8981\u5bf9 SLA \u8fdb\u884c\u91cf\u5316\uff0c\u624d\u80fd\u786e\u4fdd\u76f4\u64ad\u7684\u53ef\u9760\u6027\u548c\u826f\u597d\u7684\u7528\u6237\u4f53\u9a8c\u3002\u5f53\u4f60\u5bf9 SLA \u8fdb\u884c\u91cf\u5316\u65f6\uff0c\u4f60\u53ef\u4ee5\u8ddf\u8e2a\u670d\u52a1\u5546\u5728\u591a\u5927\u7a0b\u5ea6\u4e0a\u8fbe\u6210\u670d\u52a1\u7b49\u7ea7\u76ee\u6807\u3002SLO \u5e2e\u52a9\u4f60\u76d1\u63a7\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u3001\u901f\u5ea6\u4ee5\u53ca\u6bcf\u79d2\u4e8b\u52a1\u6570\u3002\u4f60\u4f9d\u6258 SLA \u6765\u4fdd\u969c\u53ef\u9760\u6027\u5e76\u7ef4\u6301\u9ad8\u8d28\u91cf\u7684\u76f4\u64ad\u3002\u91cf\u5316 SLA \u8fd8\u80fd\u8ba9\u4f60\u5bf9\u6bd4\u4e0d\u540c\u670d\u52a1\u5546\uff0c\u4ece\u800c\u9009\u51fa\u6700\u9002\u5408\u81ea\u5df1\u9700\u6c42\u7684\u65b9\u6848\u3002\u540c\u65f6\uff0c\u4f60\u4e5f\u4f1a\u901a\u8fc7 SLA \u4e3a\u7528\u6237\u548c\u4f9b\u5e94\u5546\u53cc\u65b9\u8bbe\u5b9a\u6e05\u6670\u7684\u9884\u671f\u3002<\/p>\n<p>\u5728\u91cf\u5316\u76f4\u64ad SLA \u65f6\uff0c\u670d\u52a1\u5546\u5f80\u5f80\u9762\u4e34\u591a\u4e2a\u6311\u6218\uff1a<\/p>\n<ul>\n<li>\n<p>\u7f3a\u4e4f\u6807\u51c6\u5316\u7684 SLA \u6587\u6863<\/p>\n<\/li>\n<li>\n<p>\u96be\u4ee5\u7406\u89e3 SLA \u7684\u5404\u9879\u7ec4\u6210\u90e8\u5206<\/p>\n<\/li>\n<li>\n<p>\u4f9b\u5e94\u5546\u95ee\u8d23\u673a\u5236\u4e0d\u8db3<\/p>\n<\/li>\n<li>\n<p>\u7f3a\u4e4f\u5236\u5b9a\u548c\u7ba1\u7406 SLA \u7684\u8d44\u6e90<\/p>\n<\/li>\n<li>\n<p>\u5bf9\u6240\u9700 SLA \u6307\u6807\u548c KPI \u8ba4\u77e5\u4e0d\u8db3<\/p>\n<\/li>\n<li>\n<p>\u4f9b\u5e94\u5546\u7f3a\u4e4f\u534f\u5546\u5236\u5b9a\u6709\u5b9e\u9645\u610f\u4e49 SLA \u7684\u79ef\u6781\u6027<\/p>\n<\/li>\n<\/ul>\n<p>\u4f60\u53ef\u4ee5\u901a\u8fc7\u5236\u5b9a\u5207\u5408\u5b9e\u9645\u7684 SLA\uff0c\u5e76\u5229\u7528 SLO \u6301\u7eed\u8ddf\u8e2a\u6027\u80fd\u6765\u514b\u670d\u8fd9\u4e9b\u6311\u6218\u3002\u5f53\u4f60\u805a\u7126\u4e8e\u53ef\u9760\u6027\u548c\u7528\u6237\u4f53\u9a8c\u65f6\uff0c\u5c31\u80fd\u591f\u63d0\u5347\u76f4\u64ad\u8d28\u91cf\uff0c\u5e76\u4e0e\u89c2\u4f17\u5efa\u7acb\u4fe1\u4efb\u3002<\/p>\n<h2>\u5173\u952e SLA \u6307\u6807\u4e0e SLI<\/h2>\n<p>\u4f60\u9700\u8981\u7406\u89e3\u670d\u52a1\u7b49\u7ea7\u6307\u6807\uff08SLI\uff09\u5982\u4f55\u5e2e\u52a9\u4f60\u8861\u91cf\u76f4\u64ad SLA \u7684\u6709\u6548\u6027\u3002SLI \u63d0\u4f9b\u4e86\u6e05\u6670\u7684\u6307\u6807\uff0c\u7528\u6765\u8ddf\u8e2a\u6027\u80fd\u3001\u53ef\u9760\u6027\u548c\u7528\u6237\u4f53\u9a8c\u3002\u4f60\u5229\u7528\u8fd9\u4e9b\u6307\u6807\u5224\u65ad\u670d\u52a1\u5546\u662f\u5426\u8fbe\u5230\u4e86\u4f60\u4e3a\u76f4\u64ad\u8bbe\u5b9a\u7684\u6807\u51c6\u3002\u5f53\u4f60\u5173\u6ce8 SLI \u65f6\uff0c\u5c31\u53ef\u4ee5\u5728\u670d\u52a1\u5546\u4e4b\u95f4\u8fdb\u884c\u6bd4\u8f83\uff0c\u4ece\u800c\u5bf9\u76f4\u64ad\u5e73\u53f0\u505a\u51fa\u66f4\u660e\u667a\u7684\u9009\u62e9\u3002<\/p>\n<h3>\u5ef6\u8fdf\uff08Latency\uff09\u6d4b\u91cf<\/h3>\n<p>\u5ef6\u8fdf\u5728\u76f4\u64ad\u4e2d\u8d77\u7740\u81f3\u5173\u91cd\u8981\u7684\u4f5c\u7528\u3002\u4f60\u5e0c\u671b\u5c3d\u53ef\u80fd\u964d\u4f4e\u5ef6\u8fdf\uff0c\u4ee5\u4fdd\u8bc1\u6d41\u7545\u7684\u7528\u6237\u4f53\u9a8c\u3002\u4e0e\u5ef6\u8fdf\u76f8\u5173\u7684 SLI \u5e2e\u52a9\u4f60\u8ddf\u8e2a\u5185\u5bb9\u5230\u8fbe\u89c2\u4f17\u7684\u901f\u5ea6\u3002\u4f60\u4f1a\u4ece\u53d1\u9001\u6570\u636e\u7684\u90a3\u4e00\u523b\u8d77\uff0c\u4e00\u76f4\u5230\u7528\u6237\u770b\u5230\u5185\u5bb9\u4e3a\u6b62\uff0c\u5bf9\u5ef6\u8fdf\u8fdb\u884c\u6d4b\u91cf\u3002\u5ef6\u8fdf\u8d8a\u4f4e\uff0c\u65f6\u5ef6\u8d8a\u5c0f\uff0c\u4e92\u52a8\u8d8a\u81ea\u7136\u3002<\/p>\n<blockquote>\n<p>\u6ce8\u610f\uff1a\u9ad8\u5ef6\u8fdf\u4f1a\u8ba9\u7528\u6237\u611f\u5230\u6cae\u4e27\uff0c\u964d\u4f4e\u53c2\u4e0e\u5ea6\u3002\u4f60\u5e94\u59cb\u7ec8\u8ffd\u6c42\u5c3d\u53ef\u80fd\u4f4e\u7684\u5ef6\u8fdf\u6765\u6539\u5584\u6574\u4f53\u6027\u80fd\u3002<\/p>\n<\/blockquote>\n<p>\u4f60\u53ef\u4ee5\u5728\u4e0b\u8868\u4e2d\u770b\u5230\u4e1a\u754c\u666e\u904d\u63a5\u53d7\u7684\u5ef6\u8fdf\u9608\u503c\uff1a<\/p>\n<div fullwidth=\"\" class=\"qc-default-table-wrapper \">\n<table style=\"min-width: 50px;\">\n<colgroup>\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\"><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u5ef6\u8fdf\u7c7b\u522b<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u8bf4\u660e<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u9ad8\u5ef6\u8fdf<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u8d85\u8fc7 30 \u79d2\uff1b\u5bf9\u7ebf\u6027\u8282\u76ee\u53ef\u4ee5\u63a5\u53d7\uff0c\u4f46\u5e76\u4e0d\u7406\u60f3\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5178\u578b\u5ef6\u8fdf<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>6\uff5e30 \u79d2\uff1b\u5bf9\u8bb8\u591a\u65b0\u95fb\u76f4\u64ad\u548c\u4f53\u80b2\u76f4\u64ad\u6765\u8bf4\u8f83\u4e3a\u8212\u9002\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u4f4e\u5ef6\u8fdf<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>1\uff5e6 \u79d2\uff1b\u5728\u793e\u4ea4\u5a92\u4f53\u76f4\u64ad\u4e2d\u5e38\u89c1\uff0c\u4f46\u4f1a\u5e26\u6765\u660e\u663e\u4e92\u52a8\u5ef6\u8fdf\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u8d85\u4f4e\u5ef6\u8fdf<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u4e9a\u79d2\u7ea7\uff1b\u975e\u5e38\u9002\u5408\u5b9e\u65f6\u5a31\u4e50\u548c\u4e92\u52a8\u5185\u5bb9\uff0c\u5982\u6e38\u620f\u76f4\u64ad\u548c\u6d3b\u52a8\u4e92\u52a8\u3002<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>\u4f60\u53ef\u4ee5\u5229\u7528\u8fd9\u4e9b\u7c7b\u522b\u6765\u8bbe\u5b9a SLA \u76ee\u6807\u3002\u5982\u679c\u4f60\u9700\u8981\u5b9e\u65f6\u4e92\u52a8\uff0c\u5c31\u5e94\u8be5\u5c06\u201c\u8d85\u4f4e\u5ef6\u8fdf\u201d\u4f5c\u4e3a\u76ee\u6807\u3002\u5982\u679c\u4f60\u4e3b\u8981\u76f4\u64ad\u65b0\u95fb\u6216\u4f53\u80b2\u8d5b\u4e8b\uff0c\u201c\u5178\u578b\u5ef6\u8fdf\u201d\u53ef\u80fd\u5df2\u7ecf\u8db3\u591f\u3002\u5ef6\u8fdf\u76f8\u5173\u7684 SLI \u80fd\u5e2e\u52a9\u4f60\u76d1\u63a7\u5e76\u8c03\u6574\u76f4\u64ad\u67b6\u6784\uff0c\u4ee5\u6ee1\u8db3 SLA \u8981\u6c42\u3002<\/p>\n<h3>\u541e\u5410\u91cf\uff08Throughput\uff09\u8bc4\u4f30<\/h3>\n<p>\u541e\u5410\u91cf\u8861\u91cf\u7684\u662f\u7cfb\u7edf\u5728\u76f4\u64ad\u8fc7\u7a0b\u4e2d\u80fd\u591f\u5904\u7406\u7684\u6570\u636e\u91cf\u3002\u4f60\u901a\u8fc7\u541e\u5410\u91cf\u7c7b SLI \u6765\u8ddf\u8e2a\u6bcf\u79d2\u6d88\u606f\u6570\u91cf\u6216\u5904\u7406\u7684\u6570\u636e\u91cf\u3002\u9ad8\u541e\u5410\u91cf\u610f\u5473\u7740\u5e73\u53f0\u53ef\u4ee5\u652f\u6301\u66f4\u591a\u7528\u6237\u548c\u66f4\u9ad8\u753b\u8d28\u7684\u76f4\u64ad\u3002\u4f60\u4f1a\u5728 SLA \u4e2d\u8bbe\u5b9a\u541e\u5410\u91cf\u76ee\u6807\uff0c\u4ee5\u786e\u4fdd\u7cfb\u7edf\u5728\u5cf0\u503c\u8d1f\u8f7d\u4e0b\u4ecd\u7136\u4e0d\u4f1a\u51fa\u73b0\u6027\u80fd\u4e0b\u964d\u3002<\/p>\n<p>\u4f60\u901a\u5e38\u7528\u6bcf\u79d2\u6d88\u606f\u6570\u6216\u6bcf\u79d2\u5146\u5b57\u8282\u6570\uff08MB\/s\uff09\u6765\u8861\u91cf\u541e\u5410\u91cf\u3002\u4f8b\u5982\uff0c\u4f60\u53ef\u4ee5\u5728 SLA \u4e2d\u627f\u8bfa\u7cfb\u7edf\u6bcf\u79d2\u53ef\u5904\u7406 100,000 \u6761\u6d88\u606f\uff0c\u6216\u6301\u7eed\u652f\u6491 500 MB\/s \u7684\u6570\u636e\u5199\u5165\u3002\u8fd9\u7c7b SLI \u5e2e\u52a9\u4f60\u907f\u514d\u7cfb\u7edf\u8fc7\u8f7d\uff0c\u5728\u7e41\u5fd9\u6d3b\u52a8\u671f\u95f4\u4ecd\u80fd\u7ef4\u6301\u53ef\u9760\u6027\u3002\u901a\u8fc7\u6301\u7eed\u76d1\u63a7\u541e\u5410\u91cf\uff0c\u4f60\u53ef\u4ee5\u786e\u4fdd\u76f4\u64ad\u670d\u52a1\u4e3a\u6bcf\u4e00\u4f4d\u7528\u6237\u63d0\u4f9b\u7a33\u5b9a\u4e00\u81f4\u7684\u4f53\u9a8c\u3002<\/p>\n<h3>\u53ef\u7528\u6027\u4e0e\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\uff08\u201c\u4e94\u4e2a 9\u201d\uff09<\/h3>\n<p>\u53ef\u7528\u6027\u662f\u76f4\u64ad\u4e2d\u6700\u91cd\u8981\u7684 SLI \u4e4b\u4e00\u3002\u4f60\u5e0c\u671b\u670d\u52a1\u59cb\u7ec8\u5728\u7ebf\u3001\u968f\u65f6\u53ef\u8bbf\u95ee\u3002\u201c\u4e94\u4e2a 9\u201d\u6807\u51c6\u610f\u5473\u7740\u4f60\u7684\u76f4\u64ad\u5e73\u53f0\u5e94\u8be5\u5728 99.999% \u7684\u65f6\u95f4\u5904\u4e8e\u53ef\u7528\u72b6\u6001\u3002\u8fd9\u79cd\u7ea7\u522b\u7684\u53ef\u7528\u6027\uff0c\u4e00\u5e74\u53ea\u80fd\u5141\u8bb8\u6781\u77ed\u7684\u505c\u673a\u65f6\u95f4\u3002<\/p>\n<ul>\n<li>\n<p>\u8981\u8ba1\u7b97\u201c\u4e94\u4e2a 9\u201d\u53ef\u7528\u6027\u4e0b\u5141\u8bb8\u7684\u505c\u673a\u65f6\u95f4\uff0c\u4f60\u53ef\u4ee5\u4f7f\u7528\u4ee5\u4e0b\u516c\u5f0f\uff1a<\/p>\n<ul>\n<li>\n<p>\u9884\u671f\u603b\u8fd0\u884c\u65f6\u95f4 \u2212 (0.99999 \u00d7 \u9884\u671f\u603b\u8fd0\u884c\u65f6\u95f4) = \u5141\u8bb8\u7684\u505c\u673a\u65f6\u95f4<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>\u5bf9\u4e8e\u4e00\u5e74\u5e94\u8fd0\u884c 525,600 \u5206\u949f\u7684\u7cfb\u7edf\uff0c\u7ed3\u679c\u7ea6\u4e3a\u6bcf\u5e74 5.25 \u5206\u949f\u7684\u505c\u673a\u65f6\u95f4\uff0c\u6216\u6bcf\u5468\u7ea6 6 \u79d2\u3002<\/p>\n<\/li>\n<li>\n<p>\u201c\u4e94\u4e2a 9\u201d\u53ef\u7528\u6027\u610f\u5473\u7740\u6bcf\u4e2a\u5b63\u5ea6\u7684\u505c\u673a\u65f6\u95f4\u5c11\u4e8e 78 \u79d2\u3002<\/p>\n<\/li>\n<li>\n<p>\u8fd9\u4e00\u6807\u51c6\u88ab\u89c6\u4e3a\u76f4\u64ad\u9886\u57df\u7684\u201c\u5723\u676f\u201d\uff0c\u53ef\u4ee5\u786e\u4fdd\u7528\u6237\u51e0\u4e4e\u4e0d\u4f1a\u906d\u9047\u4e2d\u65ad\u3002<\/p>\n<\/li>\n<\/ul>\n<p>\u4f60\u53ef\u4ee5\u901a\u8fc7\u53ef\u7528\u6027\u7c7b SLI \u8ddf\u8e2a\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u5e76\u53d1\u73b0\u4efb\u4f55\u4e2d\u65ad\u3002\u5f53\u4f60\u5728 SLA \u4e2d\u8bbe\u5b9a\u8f83\u9ad8\u7684\u53ef\u7528\u6027\u76ee\u6807\u65f6\uff0c\u5c31\u80fd\u663e\u8457\u63d0\u5347\u53ef\u9760\u6027\uff0c\u5e76\u589e\u5f3a\u53d7\u4f17\u5bf9\u4f60\u5e73\u53f0\u7684\u4fe1\u4efb\u3002<\/p>\n<h3>\u6301\u4e45\u6027\uff08Durability\uff09\u6307\u6807<\/h3>\n<p>\u6301\u4e45\u6027\u76f8\u5173\u7684 SLI \u5e2e\u52a9\u4f60\u8861\u91cf\u76f4\u64ad\u5e73\u53f0\u5bf9\u6570\u636e\u7684\u4fdd\u62a4\u80fd\u529b\u3002\u4f60\u5e0c\u671b\u4e00\u65e6\u7cfb\u7edf\u786e\u8ba4\u4e86\u67d0\u6761\u6d88\u606f\uff0c\u5c31\u4e0d\u4f1a\u4e22\u5931\u5b83\u3002\u6301\u4e45\u6027\u901a\u5e38\u6d89\u53ca\u5728\u591a\u4e2a\u670d\u52a1\u5668\u6216 Broker \u4e4b\u95f4\u8fdb\u884c\u6570\u636e\u526f\u672c\u590d\u5236\u3002\u4f60\u8fd8\u9700\u8981\u8ddf\u8e2a\u6570\u636e\u53ef\u4f9b\u91cd\u653e\u6216\u5408\u89c4\u4f7f\u7528\u7684\u4fdd\u5b58\u65f6\u95f4\u3002<\/p>\n<div fullwidth=\"\" class=\"qc-default-table-wrapper \">\n<table style=\"min-width: 50px;\">\n<colgroup>\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\"><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u6307\u6807<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u8bf4\u660e<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u6301\u4e45\u6027<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u4fdd\u8bc1\u4e00\u65e6\u88ab\u786e\u8ba4\uff0c\u6d88\u606f\u4e0d\u4f1a\u4e22\u5931\uff0c\u901a\u5e38\u4f9d\u8d56\u5728\u591a\u4e2a Broker \u4e4b\u95f4\u8fdb\u884c\u590d\u5236\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u4fdd\u7559\u671f\uff08Retention\uff09<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u89c4\u5b9a\u6570\u636e\u53ef\u4f9b\u6d88\u8d39\u7684\u65f6\u957f\uff0c\u5bf9\u91cd\u653e\u573a\u666f\u548c\u5408\u89c4\u8981\u6c42\u5c24\u4e3a\u5173\u952e\u3002<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>\u4f60\u53ef\u4ee5\u5229\u7528\u8fd9\u4e9b SLI \u5728 SLA \u4e2d\u8bbe\u5b9a\u6e05\u6670\u7684\u6301\u4e45\u6027\u76ee\u6807\u3002\u9ad8\u6301\u4e45\u6027\u610f\u5473\u7740\u5373\u4fbf\u5728\u53d1\u751f\u6545\u969c\u65f6\uff0c\u7528\u6237\u4e5f\u53ef\u4ee5\u4fe1\u8d56\u4f60\u7684\u76f4\u64ad\u670d\u52a1\u4e0d\u4f1a\u4e22\u6d88\u606f\u3002<\/p>\n<h3>5G \u7f51\u7edc\u4e2d\u7684\u52a8\u6001\u76d1\u63a7<\/h3>\n<p>\u5728\u73b0\u4ee3\u76f4\u64ad\u73af\u5883\u4e2d\uff0c\u52a8\u6001\u76d1\u63a7\u5df2\u6210\u4e3a\u4fdd\u6301 SLA \u5408\u89c4\u6027\u7684\u5173\u952e\u3002\u501f\u52a9 5G \u7f51\u7edc\uff0c\u4f60\u53ef\u4ee5\u5b9e\u65f6\u8c03\u6574 SLI \u548c SLA \u76ee\u6807\u3002\u8fd9\u79cd\u7075\u6d3b\u6027\u5e2e\u52a9\u4f60\u5feb\u901f\u54cd\u5e94\u7f51\u7edc\u72b6\u51b5\u6216\u7528\u6237\u9700\u6c42\u7684\u53d8\u5316\u3002\u4f60\u53ef\u4ee5\u4f7f\u7528\u52a8\u6001 SLI \u6765\u5b9e\u65f6\u8ddf\u8e2a\u6027\u80fd\u548c\u53ef\u9760\u6027\u3002<\/p>\n<p>\u52a8\u6001 SLA \u5141\u8bb8\u4f60\u968f\u65f6\u8c03\u6574\u670d\u52a1\u7b49\u7ea7\u8981\u6c42\u548c\u6307\u6807\u3002\u5373\u4fbf\u5728\u6761\u4ef6\u53d1\u751f\u53d8\u5316\u65f6\uff0c\u4f60\u4ecd\u7136\u53ef\u4ee5\u7ef4\u6301\u9ad8\u53ef\u7528\u6027\u3001\u4f4e\u5ef6\u8fdf\u548c\u826f\u597d\u7684\u541e\u5410\u91cf\u3002\u8fd9\u79cd\u65b9\u5f0f\u786e\u4fdd\u4f60\u7684\u76f4\u64ad\u670d\u52a1\u59cb\u7ec8\u80fd\u591f\u6ee1\u8db3 SLA \u4e2d\u627f\u8bfa\u7684\u6027\u80fd\u6807\u51c6\u3002<\/p>\n<blockquote>\n<p>\u63d0\u793a\uff1a\u4f7f\u7528\u5b9e\u65f6\u5206\u6790\u548c\u52a8\u6001\u76d1\u63a7\u5de5\u5177\u4fdd\u6301 SLI \u7684\u5b9e\u65f6\u66f4\u65b0\uff0c\u53ef\u4ee5\u5e2e\u52a9\u4f60\u53ca\u65e9\u53d1\u73b0\u95ee\u9898\u5e76\u7ef4\u6301\u9ad8\u8d28\u91cf\u7684\u7528\u6237\u4f53\u9a8c\u3002<\/p>\n<\/blockquote>\n<h3>SLI \u5982\u4f55\u91cf\u5316 SLA \u8868\u73b0<\/h3>\n<p>\u4f60\u4f9d\u9760 SLI \u6765\u91cf\u5316 SLA \u7684\u5404\u4e2a\u65b9\u9762\u3002\u8fd9\u4e9b\u6307\u6807\u4e3a\u4f60\u63d0\u4f9b\u6570\u636e\uff0c\u7528\u4e8e\u8ddf\u8e2a\u6027\u80fd\u3001\u53ef\u9760\u6027\u548c\u7528\u6237\u4f53\u9a8c\u3002\u4e0b\u8868\u5c55\u793a\u4e86\u76f4\u64ad\u4e2d\u6700\u91cd\u8981\u7684\u4e00\u4e9b SLI\uff1a<\/p>\n<div fullwidth=\"\" class=\"qc-default-table-wrapper \">\n<table style=\"min-width: 50px;\">\n<colgroup>\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\"><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u6307\u6807<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u8bf4\u660e<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u53ef\u7528\u6027<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u786e\u4fdd\u76f4\u64ad\u670d\u52a1\u5bf9\u7528\u6237\u6301\u7eed\u53ef\u8bbf\u95ee\u3001\u4e0d\u4e2d\u65ad\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u541e\u5410\u91cf<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u8861\u91cf\u76f4\u64ad\u6d3b\u52a8\u4e2d\u6210\u529f\u4f20\u8f93\u7684\u6570\u636e\u91cf\uff0c\u5bf9\u7ef4\u6301\u753b\u8d28\u6781\u4e3a\u91cd\u8981\u3002<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>\u4f60\u53ef\u4ee5\u5229\u7528\u8fd9\u4e9b SLI \u68c0\u67e5\u670d\u52a1\u5546\u662f\u5426\u8fbe\u5230\u4e86 SLA \u76ee\u6807\u3002\u5f53\u4f60\u6301\u7eed\u76d1\u63a7 SLI \u65f6\uff0c\u5c31\u80fd\u8fc5\u901f\u53d1\u73b0\u95ee\u9898\u5e76\u91c7\u53d6\u884c\u52a8\uff0c\u4fdd\u62a4\u76f4\u64ad\u8d28\u91cf\u3002SLI \u5e2e\u52a9\u4f60\u8bbe\u5b9a\u6e05\u6670\u9884\u671f\u3001\u8861\u91cf\u6027\u80fd\uff0c\u5e76\u4e3a\u6bcf\u4e00\u4f4d\u7528\u6237\u63d0\u4f9b\u53ef\u9760\u7684\u4f53\u9a8c\u3002<\/p>\n<h2>\u8861\u91cf\u4e0e\u76d1\u63a7 SLA \u8868\u73b0<\/h2>\n<h3>SLA \u76d1\u63a7\u5de5\u5177<\/h3>\n<p>\u4f60\u9700\u8981\u5408\u9002\u7684\u5de5\u5177\u6765\u8ffd\u8e2a\u76f4\u64ad\u7cfb\u7edf\u6027\u80fd\uff0c\u5e76\u786e\u4fdd SLA \u76ee\u6807\u5f97\u4ee5\u5b9e\u73b0\u3002\u5f88\u591a\u76d1\u63a7\u5e73\u53f0\u53ef\u4ee5\u5e2e\u52a9\u4f60\u89c2\u5bdf\u6027\u80fd\u5e76\u63d0\u4f9b\u53ef\u6267\u884c\u7684\u6d1e\u5bdf\u3002\u8fd9\u4e9b\u5de5\u5177\u8ba9\u4f60\u5b9e\u65f6\u4e86\u89e3\u76f4\u64ad\u670d\u52a1\u7684\u8fd0\u884c\u72b6\u51b5\uff0c\u5e76\u5728\u95ee\u9898\u51fa\u73b0\u65f6\u53d1\u51fa\u544a\u8b66\u3002\u4f60\u53ef\u4ee5\u4ece\u4efb\u4f55\u5730\u65b9\u8bbf\u95ee\u8fd9\u4e9b\u5e73\u53f0\uff0c\u800c\u4e14\u901a\u5e38\u4e0d\u9700\u8981\u5728\u81ea\u6709\u670d\u52a1\u5668\u4e0a\u5b89\u88c5\u4efb\u4f55\u4e1c\u897f\u3002\u5927\u591a\u6570\u5de5\u5177\u90fd\u63d0\u4f9b\u53ef\u89c6\u5316\u7684\u4eea\u8868\u76d8\u548c\u544a\u8b66\u914d\u7f6e\uff0c\u4f7f\u76d1\u63a7\u5de5\u4f5c\u66f4\u52a0\u5bb9\u6613\u3002<\/p>\n<div fullwidth=\"\" class=\"qc-default-table-wrapper \">\n<table style=\"min-width: 75px;\">\n<colgroup>\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\"><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u5de5\u5177<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u7279\u6027<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u9002\u7528\u5bf9\u8c61<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Instatus<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5b9e\u65f6\u72b6\u6001\u9875\u76d1\u63a7\u3001\u4e3b\u52a8\u6c9f\u901a\u3001\u96c6\u6210\u80fd\u529b<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>SaaS\u3001DevOps\u3001\u5f00\u53d1\u56e2\u961f<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Site24x7<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5168\u9762\u76d1\u63a7\u3001\u53ef\u81ea\u5b9a\u4e49\u4eea\u8868\u76d8<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5404\u7c7b\u89c4\u6a21\u56e2\u961f<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Datadog<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5b9e\u65f6\u5206\u6790\u3001\u4e8b\u4ef6\u7ba1\u7406<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u9700\u8981\u7cbe\u7ec6\u5316\u6307\u6807\u7684\u7ec4\u7ec7<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>\u4f60\u5e94\u8be5\u9009\u62e9\u4e0e\u81ea\u8eab\u9700\u6c42\u76f8\u5339\u914d\u3001\u5e76\u80fd\u4e3a\u4f60\u63d0\u4f9b\u6e05\u6670\u76f4\u64ad\u6027\u80fd\u6d1e\u5bdf\u7684\u5de5\u5177\u3002<\/p>\n<h3>\u5b9e\u65f6\u5206\u6790<\/h3>\n<p>\u5b9e\u65f6\u76d1\u63a7\u662f\u4fdd\u6301\u76f4\u64ad\u670d\u52a1\u53ef\u9760\u6027\u7684\u5173\u952e\u3002\u4f60\u53ef\u4ee5\u901a\u8fc7\u5b9e\u65f6\u5206\u6790\u5373\u65f6\u638c\u63e1\u6027\u80fd\u72b6\u51b5\u3002\u8fd9\u7c7b\u5e73\u53f0\u5728\u51fa\u73b0\u95ee\u9898\u65f6\u4f1a\u5411\u4f60\u53d1\u9001\u544a\u8b66\uff0c\u8ba9\u4f60\u5728\u5f71\u54cd\u7528\u6237\u4f53\u9a8c\u4e4b\u524d\u5148\u884c\u89e3\u51b3\u3002\u4f60\u4f1a\u6536\u5230\u4e0d\u540c\u7c7b\u578b\u7684\u544a\u8b66\uff0c\u4f8b\u5982\u9608\u503c\u544a\u8b66\u3001\u5f02\u5e38\u68c0\u6d4b\u548c\u6027\u80fd\u9884\u8b66\u3002\u8fd9\u4e9b\u544a\u8b66\u5e2e\u52a9\u4f60\u7ba1\u7406 SLA\uff0c\u5e76\u786e\u4fdd\u76f4\u64ad\u4fdd\u6301\u7a33\u5b9a\u987a\u7545\u3002\u5b9e\u65f6\u76d1\u63a7\u4e3a\u4f60\u63d0\u4f9b\u53ef\u64cd\u4f5c\u7684\u6d1e\u5bdf\uff0c\u8ba9\u4f60\u80fd\u591f\u5feb\u901f\u884c\u52a8\u3001\u4fdd\u62a4\u7528\u6237\u4f53\u9a8c\u3002<\/p>\n<blockquote>\n<p>\u63d0\u793a\uff1a\u642d\u5efa\u5b9e\u65f6\u76d1\u63a7\uff0c\u80fd\u8ba9\u4f60\u53ca\u65e9\u53d1\u73b0\u95ee\u9898\u5e76\u7ef4\u62a4\u76f4\u64ad\u670d\u52a1\u7684\u9ad8\u6027\u80fd\u3002<\/p>\n<\/blockquote>\n<h3>\u62a5\u544a\u4e0e\u5408\u89c4<\/h3>\n<p>\u4f60\u9700\u8981\u5bf9 SLA \u8868\u73b0\u8fdb\u884c\u6c47\u62a5\uff0c\u4ee5\u5411\u76f8\u5173\u65b9\u5c55\u793a\u76f4\u64ad\u670d\u52a1\u7684\u5b9e\u9645\u8fd0\u884c\u72b6\u51b5\u3002\u826f\u597d\u7684\u62a5\u544a\u5b9e\u8df5\u80fd\u591f\u5e2e\u52a9\u4f60\u5206\u4eab\u53ef\u6267\u884c\u7684\u6d1e\u5bdf\uff0c\u5e76\u8ba9\u6240\u6709\u4eba\u4fdd\u6301\u4fe1\u606f\u540c\u6b65\u3002\u9996\u5148\uff0c\u521b\u5efa\u7a81\u51fa\u5173\u952e\u6210\u679c\u548c\u5f85\u6539\u8fdb\u9886\u57df\u7684\u62a5\u544a\u3002\u8ddf\u8e2a\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPI\uff09\uff0c\u8bc4\u4f30\u56e2\u961f\u5728\u652f\u6301\u7528\u6237\u65b9\u9762\u7684\u8868\u73b0\u3002\u501f\u52a9\u4eea\u8868\u76d8\u83b7\u53d6\u5373\u65f6\u66f4\u65b0\uff0c\u4e00\u65e6\u51fa\u73b0\u5f02\u5e38\u53ef\u4ee5\u8fc5\u901f\u91c7\u53d6\u884c\u52a8\u3002\u5206\u6790\u6027\u80fd\u8d8b\u52bf\uff0c\u63d0\u524d\u8bc6\u522b\u6f5c\u5728\u6311\u6218\u3002\u5411\u56e2\u961f\u5f81\u6c42\u5bf9\u62a5\u544a\u6d41\u7a0b\u7684\u610f\u89c1\uff0c\u4ee5\u4e0d\u65ad\u4f18\u5316\u3002\u5c06\u4f60\u7684\u62a5\u544a\u4e0e\u884c\u4e1a\u57fa\u51c6\u8fdb\u884c\u5bf9\u6bd4\uff0c\u770b\u770b\u81ea\u5df1\u6240\u5904\u7684\u4f4d\u7f6e\u3002\u8fd9\u4e9b\u6b65\u9aa4\u6709\u52a9\u4e8e\u4f60\u7ef4\u62a4\u5408\u89c4\u6027\uff0c\u5e76\u5411\u76f8\u5173\u65b9\u63d0\u4f9b\u5f3a\u6709\u529b\u7684\u6027\u80fd\u6d1e\u5bdf\u3002<\/p>\n<h2>\u8bbe\u7f6e SLA \u5206\u7ea7\u4e0e\u591a\u65b9\u89c6\u89d2<\/h2>\n<h3>\u5206\u7ea7 SLA \u6c34\u5e73<\/h3>\n<p>\u901a\u8fc7\u8bbe\u7f6e\u4e0d\u540c\u7684 SLA \u7b49\u7ea7\uff0c\u4f60\u53ef\u4ee5\u8fdb\u4e00\u6b65\u4f18\u5316\u76f4\u64ad\u670d\u52a1\u3002\u6bcf\u4e2a\u7b49\u7ea7\u90fd\u5bf9\u5e94\u4e0d\u540c\u7684\u670d\u52a1\u7ea7\u522b\uff0c\u4ee5\u5339\u914d\u7279\u5b9a\u7528\u6237\u9700\u6c42\u3002\u4f8b\u5982\uff0c\u4f60\u53ef\u4ee5\u63d0\u4f9b\u4e00\u4e2a\u5177\u5907\u6807\u51c6\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u7684\u57fa\u7840\u5957\u9910\uff0c\u4ee5\u53ca\u4e00\u4e2a\u62e5\u6709\u66f4\u9ad8\u53ef\u7528\u6027\u7684\u9ad8\u7ea7\u5957\u9910\u3002\u8fd9\u79cd\u65b9\u5f0f\u8ba9\u4f60\u53ef\u4ee5\u670d\u52a1\u66f4\u5e7f\u6cdb\u7684\u7528\u6237\u7fa4\u4f53\u3002\u4f60\u53ef\u4ee5\u4f7f\u7528\u4e0b\u8868\u5bf9\u5e38\u89c1 SLA \u7b49\u7ea7\u8fdb\u884c\u6bd4\u8f83\uff1a<\/p>\n<div fullwidth=\"\" class=\"qc-default-table-wrapper \">\n<table style=\"min-width: 100px;\">\n<colgroup>\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\"><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>SLA \u7b49\u7ea7<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u4fdd\u8bc1<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u5ef6\u8fdf\u76ee\u6807<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u652f\u6301\u7ea7\u522b<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u57fa\u7840\u7248<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>99.9%<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>&lt; 30 \u79d2<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u6807\u51c6\u652f\u6301<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u9ad8\u7ea7\u7248<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>99.99%<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>&lt; 10 \u79d2<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u4f18\u5148\u652f\u6301<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5c0a\u4eab\u7248<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>99.999%<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>&lt; 2 \u79d2<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>7\u00d724 \u5c0f\u65f6\u4e13\u5c5e\u652f\u6301<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>\u4f60\u5e94\u8be5\u6839\u636e\u81ea\u8eab\u7684\u76f4\u64ad\u76ee\u6807\u548c\u7528\u6237\u671f\u671b\uff0c\u9009\u62e9\u5408\u9002\u7684 SLA \u7b49\u7ea7\u3002<\/p>\n<h3>\u5185\u5bb9\u751f\u4ea7\u65b9\u4e0e\u6d88\u8d39\u65b9\u9700\u6c42<\/h3>\n<p>\u5728\u5236\u5b9a\u76f4\u64ad SLA \u65f6\uff0c\u4f60\u5fc5\u987b\u540c\u65f6\u8003\u8651\u5185\u5bb9\u751f\u4ea7\u65b9\u548c\u5185\u5bb9\u6d88\u8d39\u65b9\u7684\u9700\u6c42\u3002\u751f\u4ea7\u65b9\u5173\u6ce8\u7684\u662f\u53ef\u9760\u6295\u9012\u548c\u6570\u636e\u4fdd\u62a4\uff1b\u6d88\u8d39\u65b9\u5219\u66f4\u5173\u5fc3\u8bbf\u95ee\u901f\u5ea6\u548c\u64ad\u653e\u6d41\u7545\u5ea6\u3002\u4f60\u53ef\u4ee5\u901a\u8fc7\u4e3a\u4e0d\u540c\u7fa4\u4f53\u8ddf\u8e2a\u5bf9\u5e94\u7684\u5173\u952e\u6307\u6807\u6765\u5e73\u8861\u8fd9\u4e9b\u9700\u6c42\u3002\u4f8b\u5982\uff0c\u5bf9\u4e8e\u751f\u4ea7\u65b9\uff0c\u4f60\u53ef\u4ee5\u4fa7\u91cd\u4e8e\u541e\u5410\u91cf\u548c\u6301\u4e45\u6027\uff1b\u5bf9\u6d88\u8d39\u65b9\uff0c\u5219\u53ef\u4ee5\u4e3a\u5ef6\u8fdf\u548c\u53ef\u7528\u6027\u8bbe\u5b9a\u660e\u786e\u76ee\u6807\u3002\u8fd9\u79cd\u5e73\u8861\u6709\u52a9\u4e8e\u4f60\u6574\u4f53\u63d0\u5347\u7528\u6237\u4f53\u9a8c\u3002<\/p>\n<blockquote>\n<p>\u6ce8\u610f\uff1a\u5f53\u4f60\u5145\u5206\u7406\u89e3\u751f\u4ea7\u65b9\u548c\u6d88\u8d39\u65b9\u4e24\u7aef\u7684\u9700\u6c42\u65f6\uff0c\u5c31\u53ef\u4ee5\u5236\u5b9a\u8986\u76d6\u6574\u4e2a\u76f4\u64ad\u94fe\u8def\u7684 SLA\u3002<\/p>\n<\/blockquote>\n<h3>\u5185\u90e8 SLA \u4e0e\u5916\u90e8 SLA<\/h3>\n<p>\u4f60\u9700\u8981\u4e86\u89e3\u5185\u90e8 SLA \u4e0e\u5916\u90e8 SLA \u4e4b\u95f4\u7684\u533a\u522b\u3002\u5185\u90e8 SLA \u7528\u4e8e\u7ea6\u675f\u548c\u5f15\u5bfc\u4f60\u7684\u56e2\u961f\uff0c\u4e3a\u76f4\u64ad\u8fd0\u8425\u8bbe\u5b9a\u76ee\u6807\uff1b\u5916\u90e8 SLA \u5219\u5b9a\u4e49\u4e86\u4f60\u5411\u6700\u7ec8\u7528\u6237\u6216\u5ba2\u6237\u505a\u51fa\u7684\u627f\u8bfa\u3002\u4f60\u5e94\u5f53\u5bf9\u9f50\u8fd9\u4e24\u7c7b SLA\uff0c\u907f\u514d\u670d\u52a1\u51fa\u73b0\u65ad\u6863\u3002\u5185\u90e8 SLA \u5e2e\u52a9\u4f60\u76d1\u63a7\u6027\u80fd\u5e76\u5feb\u901f\u89e3\u51b3\u95ee\u9898\uff1b\u5916\u90e8 SLA \u5219\u901a\u8fc7\u8bbe\u5b9a\u6e05\u6670\u7684\u9884\u671f\uff0c\u6765\u5efa\u7acb\u7528\u6237\u4fe1\u4efb\u3002\u5f53\u4f60\u540c\u65f6\u7ef4\u62a4\u597d\u5185\u90e8\u548c\u5916\u90e8 SLA \u65f6\uff0c\u5c31\u80fd\u591f\u6709\u6548\u4fdd\u62a4\u4f60\u7684\u76f4\u64ad\u53e3\u7891\u3002<\/p>\n<h2>\u7ba1\u7406 SLA \u5408\u89c4\u6027<\/h2>\n<h3>\u53d1\u73b0 SLA \u8fdd\u7ea6<\/h3>\n<p>\u4f60\u9700\u8981\u5c3d\u5feb\u53d1\u73b0 SLA \u8fdd\u7ea6\u60c5\u51b5\uff0c\u4ee5\u4fdd\u62a4\u4f60\u7684\u76f4\u64ad\u670d\u52a1\u3002\u5f88\u591a\u56e2\u961f\u4f1a\u91c7\u7528\u4e0d\u540c\u624b\u6bb5\u6765\u8bc6\u522b\u8fd9\u4e9b\u95ee\u9898\u3002\u6709\u4e9b\u4f9d\u9760\u624b\u52a8\u65e5\u5fd7\u68c0\u67e5\u6216\u5b9a\u671f\u5ba1\u8ba1\uff1b\u6709\u4e9b\u4f7f\u7528\u57fa\u7840\u62a5\u8868\u5de5\u5177\u6216\u8bbe\u7f6e\u9608\u503c\u544a\u8b66\uff1b\u8fd8\u6709\u4e00\u4e9b\u5219\u4ec5\u5728\u95ee\u9898\u53d1\u751f\u540e\u624d\u505a\u51fa\u53cd\u5e94\u3002\u6bcf\u79cd\u65b9\u6cd5\u90fd\u6709\u5176\u4f18\u70b9\u548c\u5c40\u9650\u3002\u4f60\u53ef\u4ee5\u5728\u4e0b\u8868\u4e2d\u770b\u5230\u5bf9\u6bd4\uff1a<\/p>\n<div fullwidth=\"\" class=\"qc-default-table-wrapper \">\n<table style=\"min-width: 75px;\">\n<colgroup>\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\"><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u65b9\u6cd5<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u8bf4\u660e<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u4f18 \/ \u7f3a\u70b9<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u624b\u52a8\u65e5\u5fd7\u5ba1\u67e5<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>IT \u4eba\u5458\u901a\u8fc7\u624b\u52a8\u68c0\u67e5\u65e5\u5fd7\u6765\u8ffd\u8e2a SLA \u8fdd\u7ea6\u60c5\u51b5\u3002<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5bb9\u6613\u51fa\u9519\u4e14\u6548\u7387\u4f4e\u4e0b\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5b9a\u671f\u5ba1\u8ba1<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u901a\u8fc7\u5b9a\u671f\u5ba1\u8ba1\u6765\u8bc4\u4f30 SLA \u8868\u73b0\u3002<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u7f3a\u4e4f\u5b9e\u65f6\u8ddf\u8e2a\u80fd\u529b\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u57fa\u7840\u62a5\u8868\u5de5\u5177<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u4f9d\u8d56\u7b80\u5355\u7684\u7535\u5b50\u8868\u683c\u8ffd\u8e2a SLA \u5408\u89c4\u6027\u3002<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u81ea\u52a8\u5316\u7a0b\u5ea6\u6709\u9650\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u9608\u503c\u544a\u8b66<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u901a\u8fc7\u624b\u52a8\u8bbe\u7f6e\u544a\u8b66\u9608\u503c\u6765\u76d1\u63a7 SLA \u8fdd\u89c4\u3002<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5f80\u5f80\u65e0\u6cd5\u6355\u6349\u5230\u6240\u6709\u5b9e\u65f6\u95ee\u9898\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u88ab\u52a8\u5e94\u5bf9<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u53ea\u5728\u8fdd\u7ea6\u53d1\u751f\u540e\u624d\u91c7\u53d6\u63aa\u65bd\u3002<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u7f3a\u4e4f\u524d\u77bb\u6027\uff0c\u53ef\u80fd\u5bfc\u81f4\u66f4\u5927\u635f\u5931\u3002<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>\u4f60\u5e94\u8be5\u5bf9\u670d\u52a1\u63d0\u4f9b\u5546\u8fdb\u884c\u5bc6\u5207\u76d1\u63a7\u3002\u8fd9\u6837\u505a\u53ef\u4ee5\u63d0\u5347\u95ee\u8d23\u6027\uff0c\u5e76\u5728\u51fa\u73b0\u6545\u969c\u65f6\u5e2e\u52a9\u4f60\u633d\u56de\u635f\u5931\u3002\u4e3b\u52a8\u76d1\u63a7\u8fd8\u80fd\u907f\u514d\u5f62\u6210\u7cdf\u7cd5\u7684\u670d\u52a1\u5408\u4f5c\u5173\u7cfb\u3002<\/p>\n<h3>\u544a\u8b66\u4e0e\u4e8b\u4ef6\u54cd\u5e94<\/h3>\n<p>\u5f53 SLA \u53d1\u751f\u8fdd\u7ea6\u65f6\uff0c\u4f60\u5fc5\u987b\u8fc5\u901f\u884c\u52a8\u3002\u5927\u591a\u6570\u76f4\u64ad\u5e73\u53f0\u90fd\u4f1a\u4f7f\u7528\u667a\u80fd\u544a\u8b66\u7cfb\u7edf\u3002\u8fd9\u4e9b\u7cfb\u7edf\u53ef\u4ee5\u51cf\u5c11\u8bef\u62a5\u5e76\u63d0\u5347\u544a\u8b66\u8d28\u91cf\u3002\u4f60\u5e94\u8be5\u4e3a\u8fdd\u7ea6\u60c5\u51b5\u5efa\u7acb\u5feb\u901f\u54cd\u5e94\u6d41\u7a0b\u548c\u5e94\u6025\u9884\u6848\u3002\u8bb8\u591a\u56e2\u961f\u4f1a\u4f7f\u7528 PagerDuty \u7b49\u5de5\u5177\uff0c\u5c06\u76d1\u63a7\u7cfb\u7edf\u4e0e\u5373\u65f6\u544a\u8b66\u6253\u901a\u3002\u4e0e\u5ba2\u6237\u4fdd\u6301\u516c\u5f00\u6c9f\u901a\uff0c\u6709\u52a9\u4e8e\u4e0d\u65ad\u4f18\u5316 SLA \u76ee\u6807\u548c\u9884\u671f\u3002\u4e0b\u8868\u5c55\u793a\u4e86\u5178\u578b\u7684\u5904\u7406\u6d41\u7a0b\uff1a<\/p>\n<div fullwidth=\"\" class=\"qc-default-table-wrapper \">\n<table style=\"min-width: 50px;\">\n<colgroup>\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\"><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u6b65\u9aa4<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u8bf4\u660e<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>1<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u90e8\u7f72\u667a\u80fd\u544a\u8b66\u7cfb\u7edf\uff0c\u51cf\u5c11\u8bef\u62a5\u5e76\u63d0\u5347\u544a\u8b66\u8d28\u91cf\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>2<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5efa\u7acb\u5feb\u901f\u54cd\u5e94\u673a\u5236\u548c SLA \u8fdd\u7ea6\u5e94\u6025\u9884\u6848\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>3<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5c06 PagerDuty \u7b49\u5de5\u5177\u4e0e\u76d1\u63a7\u7cfb\u7edf\u96c6\u6210\uff0c\u5b9e\u73b0\u5373\u65f6\u544a\u8b66\u3002<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>4<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u4e0e\u5ba2\u6237\u4fdd\u6301\u5f00\u653e\u6c9f\u901a\uff0c\u4e0d\u65ad\u4f18\u5316 SLA \u76ee\u6807\u548c\u9884\u671f\u3002<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<blockquote>\n<p>\u63d0\u793a\uff1a\u5b9a\u671f\u5ba1\u67e5\u4f60\u7684\u544a\u8b66\u7b56\u7565\uff0c\u786e\u4fdd\u80fd\u6355\u6349\u771f\u5b9e\u95ee\u9898\u5e76\u5feb\u901f\u54cd\u5e94\u3002<\/p>\n<\/blockquote>\n<h3>\u8865\u6551\u7b56\u7565<\/h3>\n<p>\u4f60\u9700\u8981\u660e\u786e\u7684\u7b56\u7565\u6765\u4fee\u590d SLA \u8fdd\u7ea6\u3002\u9996\u5148\u8981\u627e\u51fa\u95ee\u9898\u7684\u6839\u672c\u539f\u56e0\u3002\u7136\u540e\u4e0e\u4f60\u7684\u56e2\u961f\u534f\u540c\u89e3\u51b3\u95ee\u9898\u3001\u6062\u590d\u670d\u52a1\u3002\u8bb0\u5f55\u6bcf\u4e00\u8d77\u4e8b\u4ef6\u53ca\u5176\u5904\u7406\u6b65\u9aa4\uff0c\u8fd9\u6709\u52a9\u4e8e\u4f60\u4f18\u5316\u6d41\u7a0b\u5e76\u907f\u514d\u95ee\u9898\u91cd\u590d\u53d1\u751f\u3002\u5982\u679c\u53d1\u73b0\u5f53\u524d SLA \u6307\u6807\u5b58\u5728\u7f3a\u53e3\uff0c\u4f60\u4e5f\u5e94\u8be5\u53ca\u65f6\u8fdb\u884c\u66f4\u65b0\u3002\u5b9a\u671f\u56de\u987e\u548c\u8c03\u6574\u53ef\u4ee5\u4fdd\u6301\u76f4\u64ad\u670d\u52a1\u7684\u53ef\u9760\u6027\uff0c\u5e76\u63d0\u5347\u7528\u6237\u6ee1\u610f\u5ea6\u3002<\/p>\n<blockquote>\n<p>\u6ce8\u610f\uff1a\u6709\u529b\u7684\u8865\u6551\u63aa\u65bd\u80fd\u591f\u589e\u5f3a\u53d7\u4f17\u5bf9\u4f60\u7684\u4fe1\u4efb\uff0c\u5e76\u4f53\u73b0\u4f60\u5bf9\u8d28\u91cf\u7684\u91cd\u89c6\u3002<\/p>\n<\/blockquote>\n<h2>SLA \u9009\u62e9\u8981\u70b9\u4e0e\u6700\u4f73\u5b9e\u8df5<\/h2>\n<h3>\u9009\u62e9 SLA \u6307\u6807\u7684\u6807\u51c6<\/h3>\n<p>\u4f60\u5fc5\u987b\u9009\u5bf9\u6307\u6807\uff0c\u624d\u80fd\u6709\u6548\u8861\u91cf\u76f4\u64ad\u6027\u80fd\u3002\u5148\u660e\u786e\u5bf9\u7528\u6237\u6700\u91cd\u8981\u7684\u6027\u80fd\u8981\u7d20\uff0c\u4f8b\u5982\u5ef6\u8fdf\u3001\u541e\u5410\u91cf\u548c\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u3002\u8fd9\u4e9b\u6307\u6807\u80fd\u53cd\u6620\u4f60\u7684\u76f4\u64ad\u5e73\u53f0\u662f\u5426\u6301\u7eed\u63d0\u4f9b\u7a33\u5b9a\u7684\u6027\u80fd\u3002\u4f60\u8fd8\u5e94\u8003\u8651\u6301\u4e45\u6027\u548c\u4fdd\u7559\u671f\uff0c\u8fd9\u4e9b\u56e0\u7d20\u80fd\u591f\u5e2e\u52a9\u4f60\u5728\u6545\u969c\u573a\u666f\u4e2d\u4fdd\u62a4\u6570\u636e\u5e76\u7ef4\u6301\u8868\u73b0\u3002\u53ef\u4ee5\u5229\u7528\u4e0b\u8868\u5bf9\u5e38\u89c1\u6307\u6807\u8fdb\u884c\u6bd4\u8f83\uff1a<\/p>\n<div fullwidth=\"\" class=\"qc-default-table-wrapper \">\n<table style=\"min-width: 50px;\">\n<colgroup>\n<col style=\"min-width: 25px;\">\n<col style=\"min-width: 25px;\"><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u6307\u6807<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>\u91cd\u8981\u539f\u56e0<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u5ef6\u8fdf<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u4f53\u73b0\u6027\u80fd\u901f\u5ea6<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u541e\u5410\u91cf<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u8861\u91cf\u6570\u636e\u4f20\u8f93\u80fd\u529b<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u8ffd\u8e2a\u53ef\u9760\u6027\u8868\u73b0<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u6301\u4e45\u6027<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u4fdd\u969c\u6d88\u606f\u4e0d\u4e22\u5931\u7684\u80fd\u529b<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u4fdd\u7559\u671f<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u652f\u6301\u6570\u636e\u91cd\u653e\u80fd\u529b<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>\u9009\u62e9\u4e0e\u76f4\u64ad\u76ee\u6807\u76f8\u5339\u914d\u7684\u6307\u6807\uff0c\u805a\u7126\u90a3\u4e9b\u5bf9\u7528\u6237\u4f53\u9a8c\u5f71\u54cd\u6700\u5927\u7684\u6027\u80fd\u6307\u6807\u3002<\/p>\n<h3>\u5728\u6027\u80fd\u4e0e\u6210\u672c\u4e4b\u95f4\u53d6\u5f97\u5e73\u8861<\/h3>\n<p>\u4f60\u9700\u8981\u5728\u6027\u80fd\u4e0e\u6210\u672c\u4e4b\u95f4\u627e\u5230\u5e73\u8861\u70b9\u3002\u9ad8\u6027\u80fd\u901a\u5e38\u610f\u5473\u7740\u66f4\u591a\u8d44\u6e90\u6295\u5165\u3002\u4f60\u5fc5\u987b\u8bc4\u4f30\uff0c\u4e3a\u6ee1\u8db3\u7528\u6237\u9700\u6c42\uff0c\u4f60\u771f\u6b63\u9700\u8981\u591a\u9ad8\u7684\u6027\u80fd\u3002\u5982\u679c\u4f60\u8ffd\u6c42\u201c\u4e94\u4e2a 9\u201d\u7ea7\u522b\u7684\u6027\u80fd\uff0c\u5c31\u5fc5\u987b\u4e3a\u57fa\u7840\u8bbe\u65bd\u652f\u4ed8\u66f4\u9ad8\u7684\u6210\u672c\u3002\u8f83\u4f4e\u7684\u6027\u80fd\u76ee\u6807\u867d\u7136\u53ef\u4ee5\u7701\u94b1\uff0c\u4f46\u53ef\u80fd\u4f1a\u5f71\u54cd\u7528\u6237\u6ee1\u610f\u5ea6\u3002\u4f60\u53ef\u4ee5\u5148\u5217\u51fa\u4e0d\u540c\u573a\u666f\u4e0b\u7684\u4f18\u5148\u7ea7\uff1a<\/p>\n<ul>\n<li>\n<p>\u5173\u952e\u6d3b\u52a8\u9700\u8981\u9ad8\u6027\u80fd\u4fdd\u969c<\/p>\n<\/li>\n<li>\n<p>\u5e38\u89c4\u76f4\u64ad\u91c7\u7528\u4e2d\u7b49\u6027\u80fd\u8981\u6c42<\/p>\n<\/li>\n<li>\n<p>\u5185\u90e8\u6d4b\u8bd5\u4ec5\u9700\u57fa\u7840\u6027\u80fd\u6c34\u5e73<\/p>\n<\/li>\n<\/ul>\n<p>\u4f60\u5e94\u7ed3\u5408\u9884\u7b97\u8bbe\u5b9a\u5207\u5b9e\u53ef\u884c\u7684\u6027\u80fd\u76ee\u6807\uff0c\u5e76\u4e0e\u56e2\u961f\u8ba8\u8bba\u6027\u80fd\u548c\u6210\u672c\u95f4\u7684\u5f71\u54cd\u5173\u7cfb\u3002\u5229\u7528\u6027\u80fd\u6570\u636e\u52a8\u6001\u8c03\u6574 SLA \u76ee\u6807\u3002<\/p>\n<blockquote>\n<p>\u63d0\u793a\uff1a\u6301\u7eed\u76d1\u63a7\u6027\u80fd\uff0c\u624d\u80fd\u5728\u8d28\u91cf\u548c\u6295\u5165\u4e4b\u95f4\u627e\u5230\u6700\u9002\u5408\u4f60\u7684\u5e73\u8861\u70b9\u3002<\/p>\n<\/blockquote>\n<h3>\u6cbb\u7406\u4e0e\u62a5\u544a<\/h3>\n<p>\u901a\u8fc7\u5b8c\u5584\u7684\u6cbb\u7406\u673a\u5236\u548c\u6e05\u6670\u7684\u62a5\u544a\u6d41\u7a0b\uff0c\u4f60\u53ef\u4ee5\u66f4\u597d\u5730\u7ba1\u7406\u6027\u80fd\u3002\u5236\u5b9a\u660e\u786e\u7684\u89c4\u5219\u6765\u8ddf\u8e2a\u6027\u80fd\u8868\u73b0\u3002\u4f7f\u7528\u4eea\u8868\u76d8\u5c55\u793a\u6027\u80fd\u8d8b\u52bf\uff0c\u5e76\u5c06\u6027\u80fd\u62a5\u544a\u5206\u4eab\u7ed9\u56e2\u961f\u4ee5\u53ca\u76f8\u5173\u5e72\u7cfb\u4eba\u3002\u8fd9\u4e9b\u62a5\u544a\u6709\u52a9\u4e8e\u4f60\u5feb\u901f\u5b9a\u4f4d\u95ee\u9898\u5e76\u63a8\u52a8\u6539\u8fdb\u3002\u4e3b\u52a8\u6536\u96c6\u56e2\u961f\u53cd\u9988\uff0c\u4e0d\u65ad\u6253\u78e8\u4f60\u7684\u6027\u80fd\u6307\u6807\u3002\u5c06\u5b9e\u9645\u8868\u73b0\u4e0e\u884c\u4e1a\u6807\u51c6\u8fdb\u884c\u5bf9\u6bd4\u3002\u826f\u597d\u7684\u6cbb\u7406\u80fd\u591f\u4fdd\u6301\u76f4\u64ad\u670d\u52a1\u7684\u53ef\u9760\u6027\uff0c\u5e76\u6301\u7eed\u589e\u5f3a\u4fe1\u4efb\u3002<\/p>\n<blockquote>\n<p>\u6ce8\u610f\uff1a\u5b9a\u671f\u7684\u6027\u80fd\u8bc4\u5ba1\u6709\u52a9\u4e8e\u4f60\u7ef4\u6301\u9ad8\u6807\u51c6\uff0c\u5e76\u786e\u4fdd\u5b9e\u73b0 SLA \u76ee\u6807\u3002<\/p>\n<\/blockquote>\n<div dividerstyle=\"solid\" size=\"large\" color=\"#D1D1D1\" class=\"qc-divider-wrapper\">\n<div class=\"qc-divider\" style=\"border-top-style: solid; width: 100%; border-top-color: rgb(209, 209, 209);\"><\/div>\n<\/div>\n<p>\u4f60\u53ef\u4ee5\u6309\u7167\u4e00\u5957\u6e05\u6670\u7684\u6b65\u9aa4\u6765\u6253\u9020\u7a33\u5b9a\u7684\u76f4\u64ad\u670d\u52a1\uff1a\u8bbe\u5b9a\u53ef\u5b9e\u73b0\u7684\u76ee\u6807\u3001\u4f18\u5148\u8861\u91cf\u5bf9\u7528\u6237\u6700\u91cd\u8981\u7684\u6307\u6807\uff0c\u5e76\u4f7f\u7528\u5206\u7ea7 SLA \u6ee1\u8db3\u4e0d\u540c\u9700\u6c42\u3002\u6301\u7eed\u7684\u76d1\u63a7\u4e0e\u5408\u89c4\u7ba1\u7406\u80fd\u591f\u4fdd\u6301\u670d\u52a1\u7a33\u5b9a\uff0c\u6b63\u5982\u884c\u4e1a\u6807\u51c6\u6240\u5f3a\u8c03\u7684\u90a3\u6837\uff1a\u9700\u8981\u6301\u7eed\u7684\u5173\u6ce8\u4e0e\u62a5\u544a\u3002\u9009\u62e9\u6b63\u786e\u7684\u6307\u6807\u2014\u2014\u5982\u53ef\u7528\u6027\u3001\u541e\u5410\u91cf\u4e0e\u5ef6\u8fdf\u2014\u2014\u53ef\u4ee5\u76f4\u63a5\u63d0\u5347\u76f4\u64ad\u8d28\u91cf\u3002\u5b9a\u671f\u5ba1\u67e5 SLA\uff0c\u5c06\u5176\u4e0e\u4e1a\u52a1\u98ce\u9669\u4fdd\u6301\u4e00\u81f4\uff0c\u5e76\u6839\u636e\u9700\u6c42\u53d8\u5316\u8fdb\u884c\u66f4\u65b0\u3002\u73b0\u5728\u5c31\u7740\u624b\u4f18\u5316\u4f60\u7684\u76f4\u64ad SLA\uff0c\u4ee5\u83b7\u5f97\u6700\u4f73\u6548\u679c\u3002<\/p>\n<h2>\u5e38\u89c1\u95ee\u9898\uff08FAQ\uff09<\/h2>\n<h3>\u76f4\u64ad\u4e2d\u6700\u91cd\u8981\u7684 SLA \u6307\u6807\u662f\u4ec0\u4e48\uff1f<\/h3>\n<p>\u4f60\u5e94\u9996\u5148\u5173\u6ce8\u53ef\u7528\u6027\u3002\u9ad8\u53ef\u7528\u6027\u53ef\u4ee5\u786e\u4fdd\u76f4\u64ad\u4e0d\u4f1a\u8f7b\u6613\u4e2d\u65ad\u3002\u4e00\u65e6\u76f4\u64ad\u6389\u7ebf\uff0c\u7528\u6237\u5c31\u4f1a\u6d41\u5931\u3002\u7c7b\u4f3c\u201c\u4e94\u4e2a 9\u201d\u8fd9\u6837\u7684\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u76ee\u6807\uff0c\u53ef\u4ee5\u5e2e\u52a9\u4f60\u7ef4\u6301\u9ad8\u53ef\u9760\u6027\u3002<\/p>\n<h3>\u4f60\u5e94\u8be5\u591a\u4e45\u5ba1\u67e5\u4e00\u6b21 SLA \u6307\u6807\uff1f<\/h3>\n<p>\u5efa\u8bae\u4f60\u6bcf\u4e2a\u5b63\u5ea6\u5ba1\u67e5\u4e00\u6b21 SLA \u6307\u6807\u3002\u5b9a\u671f\u56de\u987e\u53ef\u4ee5\u5e2e\u52a9\u4f60\u53ca\u65e9\u53d1\u73b0\u8d8b\u52bf\u5e76\u5728\u95ee\u9898\u6076\u5316\u524d\u4fee\u590d\uff0c\u4ece\u800c\u4fdd\u6301\u76f4\u64ad\u670d\u52a1\u7684\u7a33\u5b9a\u6027\u548c\u7ade\u4e89\u529b\u3002<\/p>\n<h3>\u6240\u6709\u7c7b\u578b\u7684\u76f4\u64ad\u90fd\u80fd\u4f7f\u7528\u540c\u4e00\u5957 SLA \u5417\uff1f<\/h3>\n<p>\u4e0d\u80fd\u3002\u4f60\u9700\u8981\u6839\u636e\u76f4\u64ad\u7684\u7528\u9014\u6765\u5339\u914d SLA\u3002\u4f8b\u5982\uff0c\u6e38\u620f\u76f4\u64ad\u5f80\u5f80\u9700\u8981\u8d85\u4f4e\u5ef6\u8fdf\uff1b\u800c\u4f01\u4e1a\u5185\u90e8\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\u53ef\u80fd\u53ea\u9700\u8981\u6807\u51c6\u7684\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u3002\u9009\u62e9\u771f\u6b63\u7b26\u5408\u53d7\u4f17\u9700\u6c42\u7684\u6307\u6807\u3002<\/p>\n<h3>\u6709\u54ea\u4e9b\u5de5\u5177\u53ef\u4ee5\u5e2e\u52a9\u4f60\u76d1\u63a7 SLA \u5408\u89c4\u6027\uff1f<\/h3>\n<p>\u4f60\u53ef\u4ee5\u4f7f\u7528 Datadog\u3001Site24x7 \u6216 Instatus \u7b49\u5de5\u5177\u3002\u8fd9\u4e9b\u5e73\u53f0\u63d0\u4f9b\u5b9e\u65f6\u544a\u8b66\u548c\u4eea\u8868\u76d8\uff0c\u65b9\u4fbf\u4f60\u8f7b\u677e\u8ddf\u8e2a\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u3001\u5ef6\u8fdf\u548c\u541e\u5410\u91cf\u3002<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u4f60\u4f9d\u9760\u7a33\u5b9a\u76f4\u64ad\u548c\u53ef\u9760\u7684\u65e5\u672c\u670d\u52a1\u5668\u79df\u7528\uff0c\u4e3a\u6bcf\u4e00\u4f4d\u7528\u6237\u63d0\u4f9b\u6d41\u7545\u7684\u4f53\u9a8c\u3002SLA\uff08Service Level Agreement\uff0c\u670d\u52a1\u7b49\u7ea7\u534f\u8bae\uff09\u5b9a\u4e49\u4e86\u4f60\u5bf9\u76f4\u64ad\u670d\u52a1\u5546\u7684\u671f\u671b\u6807\u51c6\u3002\u5f53\u4f60\u5bf9 SLA 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